Common queries answered
Frequently asked Questions
Place your order on or before December 17th, 2020 for holiday shipping!
Yes! You will receive a confirmation email after you have placed your order, and another when your order is sent out.
Yes of course! All orders include tracking. The tracking number will be sent to the email that you provided at checkout, as soon as your order ships. Please note that the Order Number is not your tracking number.
Yes! You can enter your tracking number here.
We accept returns for 45 days from the ship date. To make a return, start by contacting us via firstname.lastname@example.org, where your return will be authorized. You will then receive an email with step-by-step instructions and a prepaid shipping label.
We currently offer exchanges for the exact same product in a different size or color only.
Please allow up to 7 business days from the time your return is delivered to us for the refund to be processed.
If you received an incorrect item or damaged item please contact us via email@example.com, within 45 days of placing your order, where your return will be authorized. You will then receive an email with step-by-step instructions and a prepaid shipping label. Please email us directly at firstname.lastname@example.org, if you have any questions or concerns regarding your return.
Unfortunately, we cannot accommodate returns for customers outside of the U.S through our online return portal. If you would like to return your order for a refund, you will be responsible for any charges incurred when shipping the product(s) back to us.